We understand and acknowledge that, from time to time,
customers will receive a product that is flawed in some
way. In some cases, it is due to Quality Control at one
of our preferred manufacturers not catching a piece
before it is shipped with an imperfection. In others, it
may be damaged in transit from our store to your
location. We here at Arms of Valor are committed to your
satisfaction with our products and services – it is in
our best interests to give the best we can, and create
repeat customers for ourselves! What follows is the
proper procedure for recognizing and reporting defects
and getting the best customer service that we can offer.
WHAT A DEFECT IS NOT: Swords in the sub-$300
bracket may from time to time, due to the lower cost of
production, have minor imperfections. Here is a list of what is
acceptable in sub-$300 swords: 1. Slight scratching or scuffing on the surface of the blade 2. A scabbard that does not fit perfectly (for Windlass or DSA
swords) 3. A screw on pommel that may need slight tightening 4. A sword being shipped blunt that is described as blunt on our
website when no sharpening option was selected 5. Slight color difference in leather or cloth peripherals from
pictures on the website
Examples of defects that warrant a return or exchange: 1. A blade that is warped, bent or broken 2. A blade edge that is rolled, chipped or cracked 3. Fittings that are loose or broken 4. A scabbard that is warped or broken 5. A sword shipped blunt when a sharpening option was selected
Reporting Procedure
When you receive a sword from us, inspect it thoroughly. If it
has one of the above defects, please do the following: 1. Do not attempt to fix the defect on your own (ie. straighten
the sword blade). Doing so may void the return policy. 2. Keep as much of the original packaging as possible. 3. Take pictures of the defect from different angles and as high
resolution as possible. If the packaging was damaged, please
photograph that as well. 4. Contact Arms of Valor customer service. Email the pictures
and an explanation of the defect. Please be as specific as
possible – “You guys sent me a broken sword” is not descriptive
or helpful, and may delay proper customer service response. 5. Arms of Valor will examine the defect and take appropriate
action, exchanging it if necessary.
As a courtesy, Arms of Valor requests that you please refrain
from posting on public forums about the defect until the
customer service process has been completed. We are resolved to
give you the best experience possible, and hope that you would
give us a chance to determine a solution that is to your
satisfaction. This will give you the opportunity to give the
most honest and accurate feedback possible to other consumers.
Arms of Valor in no way takes responsibility for replacing or
exchanging swords that have experienced structural failure due
to misuse. Requests for a “free sword” in addition to the
defective model that you may have received are not realistic.
The defective model may be replaced, but if you intend to keep
it as is while demanding free product Arms of Valour reserves
the right to assume that you are satisfied with your purchase
and consider its responsibility to you discharged in full.
Copyright 1997 - 2007
*All text and images are the property of Arms of Valor or
have been used with permission. Use of these images is not
permitted without permission of Arms of Valor, Ltd. or their
original creator.
Disclaimer
Swords of Valor, Arms of Valor, Ltd., its employees, associated
companies assumes no responsibility for injury, damage or
loss incurred by use of any merchandise sold on this site
or in our hard copy catalogs. Compliance to local , state
and federal laws and/or statutes is the responsibility of
the purchaser. Weapons, replica or live steel, will not
be sold to individuals under the age of 18 without permission
or consent of a parent or guardian. Purchase of merchandise
from Arms of Valor, Ltd. implies agreement to the above
statements by purchaser.
